Last updated: 10 June 2026
1. Introduction
These Terms and Conditions (“Terms”) govern the provision of property management services by KEYVI LIMITED (trading as “Keyvi Property Management”, “we”, “us”, “our”) to our clients (“you”, “your”).
By engaging our services or signing a Property Management Agreement with us, you agree to be bound by these Terms. Please read them carefully.
We are registered in New Zealand. NZBN: 9429053697158.
2. Our Services
Depending on the agreement entered into, we may provide any or all of the following services:
- Full Property Management — including tenant finding and screening, rent collection, routine and final inspections, maintenance coordination, Healthy Homes compliance, bond lodgement with Tenancy Services, owner statements, and 24/7 support.
- Tenant Placement Only — including property listing, photography coordination, tenant screening, reference checks, application processing, lease preparation, and handover.
- Compliance Audit — a one-off Healthy Homes assessment with a written report and action plan.
The specific services provided to you are set out in your Property Management Agreement, which forms part of these Terms.
3. Fees and Payment
Our fees are as set out in your Property Management Agreement. By signing that agreement, you acknowledge and agree to the applicable fees.
Unless otherwise agreed:
- Management fees are deducted from rent collected on your behalf before funds are disbursed to you.
- One-off fees (such as Tenant Placement or Compliance Audit fees) are invoiced and due within 14 days of invoice.
- We reserve the right to vary our fees with 30 days written notice to you.
All fees are in New Zealand Dollars (NZD) and, where applicable, inclusive of GST.
4. Your Obligations
As a property owner engaging our services, you agree to:
- Provide us with accurate information about your property, including any known defects, outstanding maintenance, or compliance issues.
- Ensure your property meets or is capable of meeting the Healthy Homes Standards within the required timeframes under the Residential Tenancies Act 1986 and its amendments.
- Maintain adequate insurance on the property, including landlord insurance where appropriate.
- Notify us promptly of any material changes to the property or your personal circumstances that may affect our ability to manage it.
- Respond to our requests for instructions within a reasonable timeframe, particularly where urgent maintenance or compliance matters arise.
- Not interfere with a tenancy without our prior knowledge and involvement.
5. Our Obligations
We agree to:
- Act in your best interests at all times, within the limits of the law and our professional obligations.
- Manage your property in accordance with the Residential Tenancies Act 1986 and all applicable New Zealand legislation.
- Maintain proper accounting records of all transactions relating to your property and provide you with regular owner statements.
- Lodge tenant bonds with Tenancy Services within the timeframes required by law.
- Keep you informed of significant issues affecting your property in a timely manner.
- Obtain your prior authorisation for any non-emergency maintenance expenditure above the threshold set out in your Property Management Agreement.
6. Tenant Placement Guarantee
We aim to find a suitable tenant for your property within three (3) weeks of it becoming available for rent. If we are unable to do so, one month’s management fee will be waived.
This guarantee is subject to the following conditions:
- A current, signed Property Management Agreement is in place.
- The property meets the Healthy Homes Standards and is in a condition suitable for tenanting.
- You have authorised us to proceed with marketing and tenant placement without undue delay.
- Asking rent is set at or below market rate as assessed by us at the time of listing.
- The guarantee applies to our management fee only and does not cover additional costs such as advertising, photography, or compliance fees.
Conditions apply. Subject to management agreement terms.
7. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for any loss or damage arising from a tenant’s actions, including non-payment of rent, property damage, or breach of the tenancy agreement, beyond what we are able to recover on your behalf through the Tenancy Tribunal.
- We are not liable for losses arising from circumstances outside our control, including natural disasters, changes in law, or delays caused by third parties.
- Our total liability to you in connection with any claim arising under or in connection with these Terms shall not exceed the total fees paid by you to us in the three (3) months prior to the event giving rise to the claim.
Nothing in these Terms excludes liability for fraud, wilful misconduct, or any liability that cannot be excluded by law under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
8. Termination
Either party may terminate the Property Management Agreement by providing written notice as specified in that agreement.
Upon termination:
- We will provide a final owner statement and reconcile all funds held on your behalf within 14 days.
- We will transfer all relevant documentation, keys, and tenant information to you or your nominated agent.
- Any fees owed to us up to the date of termination remain payable.
We may terminate the agreement with immediate effect if you materially breach these Terms and fail to remedy the breach within 14 days of written notice.
9. Dispute Resolution
If a dispute arises between us, we ask that you first contact us directly at renting@keyvi.co.nz to seek a resolution in good faith.
If the matter cannot be resolved informally, either party may refer the dispute to mediation before seeking other remedies. Disputes relating to tenancy matters may be referred to the Tenancy Tribunal.
10. Governing Law
These Terms are governed by the laws of New Zealand. Any disputes not resolved through the process above will be subject to the exclusive jurisdiction of the New Zealand courts.
11. Changes to These Terms
We may update these Terms from time to time. We will provide you with at least 14 days written notice of any material changes. Continued use of our services after that date constitutes acceptance of the updated Terms.
12. Contact Us
If you have any questions about these Terms, please contact us:
Keyvi Property Management
Phone: +642040300600
Email: renting@keyvi.co.nz
Website: keyvi.co.nz